When you make a purchase, it’s important to understand the warranty. However, it’s also important to know that the written warranty doesn’t always give you the full picture of what your rights are. Here are some things you should know when making a purchase that’s covered by a warranty.
You have the right to access warranty information before a purchase
It’s federal law that you have the right to see the full written warranty for any product costing more than $15. However, many retailers and their sales staff don’t know about this law. If they refuse to show you the warranty, even after explaining that they’re legally required to, you can file a complaint with the Federal Trade Commission.
Manufacturers are liable for more than just the written warranty
Your rights go beyond just what’s printed on a written warranty. Any claims made about a product, whether written in an advertisement or spoken in a commercial, may be considered part of the warranty as well. Just in case you need to make a claim on a warranty, keep a record of any written or spoken accusations that are not part of the official warranty.
Your credit card may offer additional warranties
Even if the place from which you purchased a product can’t or won’t fulfill a warranty, it’s possible your credit card company will. Many cards extend the warranty of products for up to one year, and according to federal law you have up to one year to seek a chargeback for a purchase you’re not satisfied with.
You have fewer rights on the Internet
Online stores are required to post a warranty in a prominent place on their website, but some sites put disclaimers saying that if your product is defective, they won’t fulfill the product warranty themselves. Instead, you’ll either be told to contact the manufacturer directly or that you’re simply out of luck. So if you’re buying a product you’ve never purchased before, you might be better off going to a walk-in store.
You are guaranteed “implied warranties” beyond the manufacturer’s warranty
Implied warranties are often not specifically stated in the manufacturer’s warranty. However, the Uniform Commercial Code guarantees that anything you buy won’t have any major defects and that it will work for a reasonable amount of time. If you buy something that doesn’t follow this code, talk to the retailer or the manufacturer.
Warranties can be complex and difficult to understand. If you are seeking legal advice or have been unfairly denied a warranty claim, Simon Law Group is an experienced product liability lawyer in Las Vegas. Give us a call at (702) 364-1650 for more information or to schedule a free consultation.
Main photo by S.P…